Return & Refund Policy

At Max Career Online, we strive to provide the best digital learning experience. Because our products are digital (Mock Tests), we have a specific policy regarding refunds when technical issues occur.

1. Digital Product Policy

When you pay to unlock a Premium Mock Test (e.g., ₹9), you are purchasing immediate access to a digital service. Once the payment is successful and the test is unlocked, the service is considered consumed. Therefore, we generally do not offer refunds for change of mind or if you decide not to take the test.

2. When Are You Eligible for a Refund?

We will issue a 100% refund ONLY under the following technical circumstances:

• Payment Deducted, Test Not Unlocked: The money was deducted from your bank account, but the system failed to unlock the test.
• Server Error: A technical error on our website prevented you from accessing the test after payment.
• Duplicate Payment: If you were accidentally charged twice for the same test due to a network glitch.

3. How to Request a Refund

To request a refund for a technical issue, you must contact us within 24 hours of the transaction. You must provide the following details:

• Full Name and Registered Email Address
• Cashfree Order ID (e.g., order_123456789)
• Date and Time of Payment
• Screenshot of the payment receipt

4. Processing Time

Once we verify your issue, we will process the refund within 3-5 business days. The amount will be credited back to your original payment method (UPI, Bank Account, etc.).

5. Non-Refundable Cases

Refunds will NOT be issued if:

• You failed the test or scored low marks.
• You purchased the test by mistake.
• You shared your account with someone else and they accessed the test.
• You request a refund after 24 hours of purchase.